Call Centre support tools helps in effective process handling
in terms of
- Increasing Productivity
- Better Customer experience
- Service Delivery with quality
Providing high-quality customer care is our core competency, Therefore, it is no
disclosure that we know how to provide coherent and cost-effective solutions to
manage all those regular inbound relations in a positive, premeditated, and qualified
style.
We at Gizmo Support develop solution after listening to our customers. We figure
out the customer pains, invent solution and execute those which are in result beneficial
for our clients. Every support tools is integrated with the CRM.
The CRM is specially designed for Data support which is integrated
with
Pro active Knowledge Base
This proactively prompts an executive what is required to be done for customer’s
query with out wandering and surfing various sites. Also the knowledge base is equipped
with all commonly used and available handsets in the market with all the handset
features which are necessary for Data Services Support.
Simulators
We claim to have more than largest simulations for all commonly and recently launched
handset. Also, we have a dedicated simulation development team which keeps on updating
the new entries in the market. This help in better support with quality. We helped
few of our partners in dipping down costs through this.
OTA Management
We have in house OTA Solution which can be used across all TELCO’s. The same has
been used in the past for one of the largest TELCO’s which helped reduction of their
cost.
Virtual Operating System
Simulated OS solutions built in house helps in go through different OS and OS product
real time.
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