LearnMax Data Support Agents helping call centersachieve their goals by customized training program. coverage GSM, GPRS, UMTS, HSPA, wireless application, Wi-Fi, Wi max

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Data Support Agents

LEARN MAX - Training Solutions for Mobile Data Services

Why do you need it?

Device Manufacturers are investing heavily on evolving new device technologies. On the other hand VAS vendors are creating new applications to keep up the pace. Customer is looking for a one stop shop for his device, VAS services and network related issues.

For the fastest growing telecom market in the world, trained personnel are a perennial challenge and yet, qualified centers of training and education are in short supply.

We at LearnMax empower Front End Executives with in-depth and constant expertise to efficiently handle the current needs of the customers, be it – an infrastructure component or an innovative service or a cool new gadget.

We focus on helping call centers employees achieve their goals with a scientific methodology of training including a blend of instructor-led (online/onsite), hands-on, self paced, customized and convenient training programs.

“Our modules are fun, effective and interactive and tested on present call center employees.”

Why Data Support Agents Training from GizmoSupport?

LearnMax is the leading brand of services of KIPL. Out team of experts ensure that your customers always stay happy, because we create Happy Customer Experiences.

Our LearnMax engine has a vast Knowledge Base of all top handsets and services, which we keep on updating with change in the technology.

We help agents pro actively address customer issues, reducing the incidence of repeatedly calling technical support, resulting in enhanced customer retention and a higher return of customer investment.

Who can attend?

Our primary target audience:

Technical personnel requiring a broad overview of mobile data.
Call center staff supporting customer’s technical queries.
Technical staff new to telecommunications.
3rd level engineering and computing students and recent computer science graduates, recent engineering graduates.
Corporate IT managers evaluating mobile data.
Students may be in telecom service providers, equipment and software vendors, cellular technology retailers, and dealers.

Our modules provide a complete coverage of the complex network technologies such as GSM, GPRS, UMTS, HSPA, wireless application services such as Wi-Fi, Wi max and also we are continuously updating our content with latest technology trends.

Benefits of Instructor Led Training

Our training modules aim at grooming professionals who will have an edge over others. The modules help create awareness about the latest upcoming technologies, and focuses on the critical skill-sets required. We offer customized training modules for different level of learners, Basic, Intermediate and Advanced.

Our learning modules are:

Highly interactive, making the learning experience interesting, fun and challenging.
Skill based to facilitate immediate on-the-job application and performance success.
Narration based, to introduce new subjects, emphasize key skills, and highlight positive performance models.
Instructor-led providing learners at every level with the technical information, hands-on experience, and technical support needed for mobile solutions.

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What do we offer?

Data Support Agents

Basics of Mobile Data services, Technology Terms de-mystified. VAS Terms and Functioning, Major device and application features

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Sales and Frontend Teams

Understanding Mobile technologies. New Handsets and key features, Updates on Mobile applications, Technology Terms Demystified, VAS Terms and Functioning

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Sr. Management

Introduction to latest mobile technologies in the market. Updates on New mobile applications and their uses. New Devices and their unique features

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