DeviceMax - Revolutionizing Data Services Support through MDM tools |
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| Why do you need it? |
Mobile devices are unique: complicated yet imperative, frustrating yet exciting. The role of mobile device is expanding beyond imagination. In fact handsets are spending more time in our pockets than in our hands. Voice ARPU’s going down and Data ARPU’s going up, highlights the importance of mobile Data services in present scenario.
Devices are as diverse in capabilities as the people using them. It makes them more productive, efficient and flexible to work wherever they want and whenever they want. The biggest challenge for increasing mobile data services revenue is Device Enablement.
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Are you a: |
- TELCO
- Mobile Application/ Service Provider
- VAS Vendor
- Handset Manufacturer
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Do you: |
Feel that your customers repeatedly call at contact centre’s for Internet/Email issues and CCE’s spend long durations resolving these issues leading to higher support cost and an irritated Customer! |
What We can do: |
Our DeviceMax Solution decreases support cost and enhances user experience by configuring mobile devices online for data services without user having complex configuration steps. Device Max helps resolve Mobile Data services Configuration issues delivering reduced support cost, increased revenue and better Customer Experience. |
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| What's Needed? |
A good way to help these users tide over these difficulties and make the maximum use of the mobile devices would be to set up a Technology Support team that could hand-hold them through the problems. However, having a dedicated team in-house to do the same may take a little something away from the core business. But with more than 400 handsets being added every month and the existing knowledge base needing to be expanded and updated regularly, the entire exercise is best left to us. |
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| Why Device Max from GizmoSupport? |
We Offer Following Benefit Over OMA DM Based MDM tool’s :
- Device Diagnostics can be done without Any Prior Configuration
- Device Diagnostics Can be carried even when Customer is calling from the same device .
- Self Help MDM Application.
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Benefits |
Makes Device enablement much easier
- No dependency on user expertise
- Device issues are highlighted automatically to the CCE
Reduces operational and support cost
- Reduces Support Call durations drastically
- Error free settings are done by the system itself
Enhanced customer experience
- Devices are configured remotely
- No need of asking interrogative/probing questions to customers
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What do we offer? |
» GPRS configuration
» 3G configuration
» Email account setup
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» Operator’s Info
» Memory Info
» Browser’s Info
» Device Profile Info etc |
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