KnowMax- Maximizing knowledge through knowledge products |
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| Why do you need it? |
A regular handset buyer picks a piece of technology that he or she hopes will be explained to them. However, the agents who are required to do this need help with catching up with the ever-changing and evolving services, devices and tools. This regular knowledge update and tools to give feel of hands on experience is key to them being able to resolve the end-users' problems and queries. |
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Are you a: |
- TELCO
- Handset Manufacturer
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Do you: |
Feel the need to equip your customer facing team with latest technology and tools to deliver faster resolutions and achieve customer delight or to educate your customers to reduce customer service cost. |
What We can do: |
Our Know Max solutions simplify technology into end-user benefit through our Call Center Support Tools, Self Service Tools With multi lingual advantage. |
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| Why KnowMax from GizmoSupport? |
Our KnowMax engine helps you transfer the maximum benefits of your offerings to your end-users; and likewise transfer the maximum benefits of enhanced usage to you. We work with a combination of Agent and Self-Service Simulators and customized CRM Solutions. Our Knowledge base keeps adding all top handsets and services into our repository for quick delivery, These tools then enable your call centers to solve problems in shorter and fewer calls. With over a million successful calls to our credit, our staff and tools draw heavily from a proven methodology. |
Benefits |
- Increased ARPU By aiding the know-how processes, settings and usage for effective delivery of services and content
- The tools enables end-users to find answers themselves, while giving the support staff the right answers faster, thus lowering you customer support costs
- Richer Experience. The modules allow for real-world simulation
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What do we offer? |
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