The first-point interaction that a customer has while trying to use any service or product is usually with a typical Customer Support Executive; who has to deal with a mass of devices that keep adding up almost every other day. The flood of Mobiles, PDAs, Hybrid devices, Notebooks, Data Cards etc, keeps making it a bigger and bigger challenge for the Contact Center Agents to gather all the knowledge and dispense it to the customers, giving them a resolution the very first time and delivering a delightful experience. The result is that the buyer with a capable device walks away with the complete intent to use the product but only half the knowledge to do so. And after a couple of tries he even drops the intent of using anything more than what he is currently doing.

A good way to help these users tide over these difficulties and make the maximum use of the mobile devices would be to set up a Technology Support team that could hand-hold them through the problems. However, having a dedicated team in-house to do the same may take a little something away from the core business. But with more than 400 handsets being added every month and the existing knowledge base needing to be expanded and updated regularly, the entire exercise is best left to us.

SupportMax, our Level 1, Level 2 and field support for the end-user that aims at maximizing the service and product usage. Our processes engineers help you to make a shift from 'Customer Support' to 'Customer Experience Enhancement'.

We employ some of the latest Call Center technology platforms based on Nortel and Cisco and follow the best-in-class Tech Support practices. Our Call Centers are a mix of a knowledge base and dedicated staff that is capable of addressing the customers' problems in the first attempt. This helps you cut down on the operating time-cost of routing such queries through a non-technical staff, and also makes it easier on the already-harassed customer. In case you feel comfortable by keeping the Level 1 support in-house then our Level II Support option lets you move all the unresolved technical queries to our experts who in turn can call back your customers.

Currently, we take over 100,000 calls a day, and support the largest GSM base in a single country. Our scalable model enables all new entrants to hit the ground running, ensuring satisfied services to every new customer. And being based out of India, it automatically transfers all the off-shoring benefits to you as well.