India's Largest Wireless Data Services Support Organization
PAN India Presence with Centers at Amritsar, Bangalore, Chennai, Kolkata, Ludhiana and Vadodara
Multilingual support - with regional language support capabilities
Delighting over 150,000 Customers with solutions Everyday
Tech Support
Over the past 7 years we have been listening to the customers of Mobile Data Services and understand that the first point of interaction a customer has while trying to use any service or product is usually with a typical Customer Support Executive. The flood of Mobiles, PDAs, Hybrid devices, Notebooks, Data Cards, etc., keeps making it a bigger and bigger challenge for the Contact Center Agents to gather all the knowledge and dispense it to the customers.
Knowing that the Data services is the key to enhance revenue and the end user with a capable device and intent to use a service may walk away because of inappropriate support, our focus has always been on enhancing customer experience.
A good way to help these users tide over these difficulties and make the maximum use of the mobile devices would be to set up a Technology Support Team that could hand-hold them through the problems. However, having a dedicated team in-house to do the same may take a little something away from the core business. With hundreds of handsets being launched every month and need to constantly update knowledgebase; the entire exercise is best left to us.
Benefits
Better Call Centre support for your customers Data Support Needs
Technology enabled agents to minimize customer frustration
A specialized level of support to ensure customer delight
A scalable, specialized Data services support contact centre
Lowering down the costs with the help of specialized customer support tools
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