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Manager Ops
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Job Description:
Manager Ops
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Details Job Description
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Position Vacant: |
Manager Ops |
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Location: |
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Candidate profile: |
- Must have proficiency with various software applications programs including Outlook, Microsoft Word, Power Point and Excel.
- Ability to guide individuals toward achieving their goals using negotiation, teamwork/collaboration, motivation and staff development skills including the ability to act as a role model within the organization.
- Excellent ability to demonstrate innovation and good judgment/problem solving skills when making decisions.
- Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources.
- Strong ability to coach, develop action plans, which maximize performance, and provide effective feedback.
- Proven ability to analyze and improve work processes and policies.
- Work well under pressure, professional demeanor, and strong communication skills (verbal & written).
- Financial analysis and budgetary skills.
- Six to eight years related experience or equivalent combination of education and experience.
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Job Description: |
- Handle a span of 300+
- Analyze performance results and implement department improvements.
- Plan for upcoming organizational needs and implement strategies in a proactive manner.
- Analyze and maintain all Client Service Level Agreements.
- Ensure department operates efficiently according to client and company measures.
- Maintain understanding of client specific training.
- Resolve escalated customer complaints.
- Determine appropriate staff-mgmt and implement strategies to ensure efficient operation of the department.
- Work with support departments to ensure staffing strategies are effectively executed.
- Achievement of budgetary measurements.
- Maximize revenue generated efficiency.
- Support long and short term financial projections.
- Responsible for expense management.
- Support the data collection for billing process, including billable/non-billable hours.
- Development, maintenance and testing of the project's business continuity plan.
- Responsible for selecting, training, developing, and managing performance of professional and non-exempt direct reports; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning work for staff in accordance with the organization’s policies and applicable legal requirements.
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Minimum Exp: |
6
Year(s) |
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Maximum Exp: |
8
Year(s) |
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Contact Info: |
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| Contact Us |
| Contact Us |
About Us |
| At GizmoSupport, we have been doing this for the past 4 years. In this period, we have handled over 18 million calls, helped reduce Cost-per-Subscriber by approximately 60%, have amassed a knowledge base of several thousand handsets across various brands and have partnered India's leading GSM operator on the country's first-ever mobile commerce application. Our association in this emerging market has prepared us for similar situations, an area very different from mature markets. |
| Infrastructure |
| Over 60000 square feet of work space in the city of Bangalore, Kolkata and Amritsar. The workforce team comprises of 3000+ trained staff in highly scalable work space with latest back-up facilities. |
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