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Team Leaders
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Job Description:
Team Leaders
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Details Job Description
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Position Vacant: |
Team Leaders |
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Location: |
Amritsar |
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Candidate profile: |
- Ability to guide individuals toward goal achievement using negotiation, teamwork / collaboration, motivation and staff development skills including the ability to act as a role model within the organization.
- Ability to demonstrate innovation and good judgment / problem solving skills when making decisions.
- Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources.
- Ability to coach, develops action plans, which maximize performance and provide effective feedback.
- Proven ability to analyze and improve work processes and policies
- Excellent customer service / support skills, ability to work well under pressure, professional demeanor and strong written and oral communication skills.
- Must have proficiency with various software applications programs including Lotus Notes, Microsoft Word, and Excel.
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Job Description: |
- Monitor, identify and resolve performance/behavior/attendance issues using prescribed performance management techniques.
- Monitor and take action on personnel and payroll issues.
- Conduct performance appraisals quarterly & annually.
- Responsible for staffing and hiring.
- Maintain current employee records on direct reports.
- Review CMS statistics on a daily basis and provide constructive feedback.
- Provide Subject Matter Expertise.
- Ensure training needs of subordinates are met.
- Modify Operations as needed to meet service level agreements under supervision of Operations Manager.
- Resolve escalated customer issues.
- Hold team meetings on a regular basis with direct reports.
- Communicate all process and client changes to direct reports within specific timeliness
- Promote the use of all center communication tools.
- Responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.
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Minimum Exp: |
2
Year(s) |
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Maximum Exp: |
4
Year(s) |
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Contact Info: |
Nidhi-2, Lawrence Road, Amritsar |
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| Contact Us |
| Contact Us |
About Us |
| At GizmoSupport, we have been doing this for the past 4 years. In this period, we have handled over 18 million calls, helped reduce Cost-per-Subscriber by approximately 60%, have amassed a knowledge base of several thousand handsets across various brands and have partnered India's leading GSM operator on the country's first-ever mobile commerce application. Our association in this emerging market has prepared us for similar situations, an area very different from mature markets. |
| Infrastructure |
| Over 60000 square feet of work space in the city of Bangalore, Kolkata and Amritsar. The workforce team comprises of 3000+ trained staff in highly scalable work space with latest back-up facilities. |
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