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Asst. Manager Quality
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Job Description:
Asst. Manager Quality
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Details Job Description
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Position Vacant: |
Asst. Manager Quality |
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Location: |
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Candidate profile: |
- Minimum 4-5 years of experience in a telecom process.
- Managing & developing quality & training modules for the entire process.
- Ensuring the proper quality through regular evaluations. preparing & conducting quality & training prgrammmes.
- Green Belt / COPC certified. Should have worked on both Process excellence & Transactional Quality.
- Willing to work in night shifts.
- Strong understanding of the six sigma tools.
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Job Description: |
- Working closely with Operations & Training
- Conduct regular calibrations
- Recommending, implementing and measuring process improvement methods
- Preparing & Maintaining a periodic analysis of SLAs.Managing & developing quality & training modules for the entire process.Ensuring the proper quality through regular evaluations. preparing & conducting quality & training prgrammmes. Process Improvement. Quality compliance. Driving the six sigma culture
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Minimum Exp: |
5
Year(s) |
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Maximum Exp: |
6
Year(s) |
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Contact Info: |
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| Contact Us |
| Contact Us |
About Us |
| At GizmoSupport, we have been doing this for the past 4 years. In this period, we have handled over 18 million calls, helped reduce Cost-per-Subscriber by approximately 60%, have amassed a knowledge base of several thousand handsets across various brands and have partnered India's leading GSM operator on the country's first-ever mobile commerce application. Our association in this emerging market has prepared us for similar situations, an area very different from mature markets. |
| Infrastructure |
| Over 60000 square feet of work space in the city of Bangalore, Kolkata and Amritsar. The workforce team comprises of 3000+ trained staff in highly scalable work space with latest back-up facilities. |
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