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Asst. Manager - CRM
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Job Description:
Asst. Manager - CRM
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Details Job Description
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Position Vacant: |
Asst. Manager - CRM |
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Location: |
Kolkata / Vadodara |
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Candidate profile: |
- Client Focus
- Go getter, Analytical skills
- Good Interpersonal skills; Extrovert
- Tolerance; High on maturity
- Decision making skills
- Flexibility and adaptability; Receptive to changes
- Good coordinator; Manage Relationships
- Excellent communication and presentation skills
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Job Description: |
- Maintaining and managing client expectations and resolve their concerns / issues in agreed timeframe.
- Foster established relations with clients by sending them greetings, news and company updates
- Working with existing clients and secure their on-going commitment to work in partnership.
- Should be revenue centric; should be able to generate new business with the existing client
- Assess the quality of services delivered
- Increase the market share as well as wallet share of our product offerings.
- Would be required to conduct trend analysis on regular basis
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Minimum Exp: |
4
Year(s) |
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Maximum Exp: |
8
Year(s) |
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Contact Info: |
Nidhi-2, Lawrence Road, Amritsar Vadodara |
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| Contact Us |
| Contact Us |
About Us |
| At GizmoSupport, we have been doing this for the past 4 years. In this period, we have handled over 18 million calls, helped reduce Cost-per-Subscriber by approximately 60%, have amassed a knowledge base of several thousand handsets across various brands and have partnered India's leading GSM operator on the country's first-ever mobile commerce application. Our association in this emerging market has prepared us for similar situations, an area very different from mature markets. |
| Infrastructure |
| Over 60000 square feet of work space in the city of Bangalore, Kolkata and Amritsar. The workforce team comprises of 3000+ trained staff in highly scalable work space with latest back-up facilities. |
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