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AM – Training
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Job Description:
AM – Training
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Details Job Description
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Position Vacant: |
AM – Training |
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Location: |
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Candidate profile: |
- Excellent communication, presentation, and computer skills.
- Strong analytical and creative thinking skills.
- Endurance, elegant appearance, diplomatic skills.
- Strong BPO operation experience.
- Demonstrated experience in training program development.
- Strong leadership, training and coaching skills.
- Knowledge and experience of the hiring process.
- Maintain positive attitude to deal effectively with Clients, Management, and Employees.
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Job Description: |
- Conduct TTT for contact centre trainers.
- Drill TNI for TSEs.
- Should be able to do Training content customization based on process requirements
- Drive Customer Experience across operations floor in the contact centre.
- Coordination between Circle/ Hub, Regional Centre, Call Centre & the central support team.
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Minimum Exp: |
5
Year(s) |
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Maximum Exp: |
8
Year(s) |
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Contact Info: |
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| Contact Us |
| Contact Us |
About Us |
| At GizmoSupport, we have been doing this for the past 4 years. In this period, we have handled over 18 million calls, helped reduce Cost-per-Subscriber by approximately 60%, have amassed a knowledge base of several thousand handsets across various brands and have partnered India's leading GSM operator on the country's first-ever mobile commerce application. Our association in this emerging market has prepared us for similar situations, an area very different from mature markets. |
| Infrastructure |
| Over 60000 square feet of work space in the city of Bangalore, Kolkata and Amritsar. The workforce team comprises of 3000+ trained staff in highly scalable work space with latest back-up facilities. |
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