Ability to manage a team of QA analysts in day-to-day analysis, reporting, EWS management *Maintaining QA processes.Min of 1year Experience in domestic or international quality function

Lead and guide a team of QA analysts to deliver service and operational excellence through the consistent application of strategies and tactics that focus on continuous improvement in the areas of contributions, competencies and performance. Has ability to manage a team. Relevent exp into QUALITY. MUST be from an Inbound Voice Process.