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CCE (Blackberry)
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Job Description:
CCE (Blackberry)
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Details Job Description
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Position Vacant: |
CCE (Blackberry) |
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Location: |
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Candidate profile: |
- Computer Skills: basic knowledge of internet & Windows, ability to navigate multiple applications
- Product/Technical knowledge: Blackberry, Desktop, ISP and Antivirus
- Customer service attitude (includes responsiveness, empathy, managing irate customers, and friendliness)
- Problem solving attitude
- Listening and comprehension
- Written communication for documentation purposes
- Multi- tasking, Team Work and Learn ability
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Job Description: |
- Provide knowledgeable assistance for wide number of products and customer situations
- Provide information about products and services offered
- Generating various reports on accurate and timely basis
- Complete internal documentation on paper or online to forward to various departments for work on accounts
- Retain customer accounts
- Provide a level of customer service that meets the specific client requirements in building mutuality and customer relationships.
- Willingness to work in rotating shifts and on Sundays & Public Holidays.
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Minimum Exp: |
0
Year(s) |
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Maximum Exp: |
2
Year(s) |
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Contact Info: |
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| Contact Us |
| Contact Us |
About Us |
| At GizmoSupport, we have been doing this for the past 4 years. In this period, we have handled over 18 million calls, helped reduce Cost-per-Subscriber by approximately 60%, have amassed a knowledge base of several thousand handsets across various brands and have partnered India's leading GSM operator on the country's first-ever mobile commerce application. Our association in this emerging market has prepared us for similar situations, an area very different from mature markets. |
| Infrastructure |
| Over 60000 square feet of work space in the city of Bangalore, Kolkata and Amritsar. The workforce team comprises of 3000+ trained staff in highly scalable work space with latest back-up facilities. |
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