To deliver the provision of a accurate the timely compliance service to ensure that the business area / business undertaken is in adherence with all relevant internal /external and client oriented regulatory/statutory requirements and proactively identify the related risks and put control measures in order to mitigate the compliance risk.

Should be COPC/ISO certified

Hands on experience as Internal and external auditor

Exposure to implementing ISO/COPC (desired)

Competencies:

• Domain knowledge of Domestic Telecom business

• Passion for People

• Strategic Thinking

• Commitment to excellence

• Strategy analysis and decision making

• Team work and collaboration

• Result Orientation & strong leadership

• Ensure adequate and equal workload to all QAs.

• Actively manage staff on a regular basis to ensure all issues are dealt with effectively and efficiently

• Train, coach and motivate QAs and Supervisors.

• Responsible for Staff Retention / attrition level

• Be involved in the recruitment of the team members & Supervisors

• Be involved in the appraisal process of the team members & Supervisors.

• Responsible for grooming QAs and supervisors to manage the responsibilities better.

• Responsible for Outage in the team.

• Conduct process level reviews to ascertain health of the process

• Responsible for regular updates to Client on all initiatives pertaining to Quality

• Responsible for ensuing all new updates from client are being circulated.

• Responsible for conducting review on Quality with Client.