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Job Description: Manager-WFM

Details Job Description

Position Vacant:	Manager-WFM
Location:
Candidate profile:	Graduate with preferably with degree in management Age between 35-45 years Minimum 8 years experience in handling Operations/SD and at least 5+ years in work force management. Experience in handling WFM in large Domestic Telecom call center with 3000+ Agents strength Strong and pleasant personality Strong communication and presentation skills
Job Description:	Ability to plan manpower considering various factors affecting manpower planning such as planned/unplanned shrinkage, forecasted volumes, call patterns, shift timings etc, Interacting with Client on a regular basis & support Client reviews.
Minimum Exp:	8 Year(s)
Maximum Exp:	13 Year(s)
Contact Info:

About Us

At GizmoSupport, we have been doing this for the past 4 years. In this period, we have handled over 18 million calls, helped reduce Cost-per-Subscriber by approximately 60%, have amassed a knowledge base of several thousand handsets across various brands and have partnered India's leading GSM operator on the country's first-ever mobile commerce application. Our association in this emerging market has prepared us for similar situations, an area very different from mature markets.

Infrastructure

Over 60000 square feet of work space in the city of Bangalore, Kolkata and Amritsar. The workforce team comprises of 3000+ trained staff in highly scalable work space with latest back-up facilities.