Business process outsourcing is emerging as most powerful issue all over the world. It is the act of delegating the work to a third party service provider. In the contemporary context it is taking support from the outside firm replacing in house services in which company does not have core competency. BPO services help to diminish risks through structured proven approach. The common examples of BPO outsourcing services are IT, accounting, human resource  etc.

BENEFITS OF BPO SERVICES TO COMPANY:

• Increase Company’s flexibility
• Able to focus on core competencies
• Increase speed of business processes
• Cost reductions

Kochar group is one of the leading players in BPO segments with strong domain knowledge and quality driven processes. Over the past 7 years we have been listening to the customers of Mobile Data Services and understand that the first point of interaction a customer has while trying to use any service or product is usually with a typical Customer Support Executive. The BPO services are tailored to suit client’s specific requirements to provide end to end solutions all over the world. Kochar deals with four delivery models:

• Inbound services: We offer Level 1, Level 2 and call back queues to resolve customer queries.
  We take over 150,000 calls a day, and support largest GSM base in a single country
  
  
• Outbound services: Our outbound services are based on intelligent system called as ‘Tarkash’. Tarkash integrates user profiling information with product generator and allows us to find out the most relevant service package for the customer
  
  
• Chat services: We offer 24x7 online Chat support Service to the customers. Our chat support offers marketing, sales and support solutions.
  
  
• Field support: At Kochar BPO we serve to some of the most high end business individuals offering personalized solutions to their technical problems.