A normal user buy a phone without checking any compatibilities, however once they are enable to the Network, the executive for Data support should be equipped with

1. Latest Handset Brands and Knowledge
2. Updation with upcoming brands in the market
3. The call centre should equipped with tools so as the task in not time consuming for executive while
   supporting the customer
4. The system needs knowledge of multiple devices and products to be on a single framework for easy
   delivery for an agent

• KB application Designed for Mobile industry delivering faster results
• Centralized KB on more than 2000+ devices
• 1000+ simulated devices
• Key Word Searchable
• New devices acquired and tested regularly
• A dedicated effort to keep it most update