The CRM is specially designed for Data support which is integrated
with
Pro active Knowledge Base
This proactively prompts an executive what is required to be done for customer’s
query with out wandering and surfing various sites. Also the knowledge base is equipped
with all commonly used and available handsets in the market with all the handset
features which are necessary for Data Services Support.
Simulators
We are have a large bed of more than 200 handsets though which we have stipulated
Simulator solutions for support. We claim to have more than 1000+ simulation for
all commonly and recently launched handset. Also, we have a dedicated simulation
development team which keeps on updating the new entries in the market. This help
in better support with quality. We helped few of our partners in dipping down costs
through this.
OTA Management
We have in house OTA Solution which can be used across all TELCO’s. The same has
been used in the past for one of the largest TELCO’s which helped reduction of their
cost.
The CRM is dedicatedly designed for Wireless Data Support.
Some of the features of our CRM are
- Interaction Management-
- Integrated Knowledge Base
- KGRTD
- Proactive KB in the form of Popup
- Customized Reporting
- TAPI Compliance
- HLR Integration
The Upcoming features will be
- Blending
- Probing Engine
- BI built into System
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