The Network Testing Module is ideally required
when you need to be aware of customer
experiences at each and every customer touch
point, and the challenges the customer faces in
interacting with your services.
Why it is required?
The market today is highly competitive and the forthcoming challenges will require your focus on improving the user experience and not just customer support. More often than not, the user experience is measured from internal systems rather than customer facing models. And if the audits are done through a manual method, then that too leads to a possibility of huge error and capacity limitation.
Specifically, Network Testing becomes important as:
- The customer is quite keen on self service, which ends up increasing the usage of Short Codes and USSD's. And with this increase,the rate of complexity and failures is also shooting up. This definitely is a cause of concern.
- One of the issues which increases the Customer Churn Ratio is unfair and delayed charging. And there does not seem to be any mechanism to track these failures.
- Failure and success ratios are not transparent. There is a lack of awareness as to where the gaps lie. When the customers require Mobile Data Services, many a time service access is not there, in spite of increased network capacities.And this leads to churn and non usage of service in the future. No mechanism exists to identify such network chokes, due to a drasticincrease in users, and where Pro active solutions are the need of the hour.
Why Network Testing from GizmoSupport?
Gizmosupport offers a solution framework which allows you to track all consumer touch points, in terms of their accurate manner of working. The testing is through physical probes located across different locations. Our services offers testing on the entire messaging platform.
Our services offers testing on the entire messaging platform. |